Refunds Policy

REFUND & CANCELLATION POLICY :

This policy is part of the Master Terms of Service and uses all definitions contained within the Master Definitions Section. All references to “Company”, “we”, “our”, “us”, “the Website”, or “the Products” carry the meanings assigned in the Master Definitions.

ELIGIBILITY FOR REFUNDS OR REPLACEMENTS

We want you to be satisfied with your purchase.
Refunds or replacements may be offered for:

  • Defective Products
  • Damaged Products
  • Incorrect items received

To qualify, you must notify us within 30 days of delivery.
Requests submitted after 30 days may not be eligible.

CONDITIONS FOR RETURNS

To be eligible for a refund or replacement:

  1. The Product must be unused and in its original packaging
  2. Proof of purchase is required
  3. You must provide photos/videos of damage or defect (if applicable)
  4. The request must be made by the original purchaser

The Company reserves the right to deny refund requests that do not meet these conditions.

NON-REFUNDABLE ITEMS

For hygiene, safety, and regulatory reasons, the following are not eligible for return or refund unless defective:

  • Opened or used Products
  • Products damaged due to misuse
  • Products purchased from unauthorized sellers
  • Final sale items (when marked as such)

Shipping fees, handling fees, duties, import taxes, and premium shipping upgrades are non-refundable.

RETURN SHIPPING COSTS

Unless the Product was shipped incorrectly or arrives defective:

  • The customer is responsible for return shipping
  • The Company does not provide prepaid return labels
  • Shipping charges are not reimbursed

If the Product is confirmed defective, replacement shipping may be covered at the Company’s discretion.

ORDER CANCELLATION

Orders can be cancelled only before they have shipped.
Once an order has been processed or dispatched, cancellation is no longer possible.

To request cancellation, contact:

[SUPPORT EMAIL]

Cancellation is not guaranteed if the order has already entered fulfillment.

REFUND PROCESSING TIME

If your refund is approved:

  • Refunds are issued back to the original payment method
  • Processing typically takes 10–14 business days after the returned item is received and inspected
  • Some banks or payment providers may take additional time to reflect the refund

Refunds cannot be issued to any account other than the original payment method used at checkout.

MISSING, STOLEN, OR LOST PACKAGES

If your package is marked delivered but you cannot locate it:

  • Check with neighbors, building staff, or household members
  • Confirm the shipping address
  • Wait 24 hours for potential carrier delay

If still unresolved, contact us at [SUPPORT EMAIL] within 7 days of the delivery date.

The Company is not responsible for packages stolen after delivery or delivered to incorrect addresses provided by the customer.

DAMAGED OR DEFECTIVE PRODUCTS

To report an issue, email [SUPPORT EMAIL] with:

  • Order number
  • Photos or videos of the issue
  • Description of the problem

If the Product is defective, we will provide a replacement or refund based on availability and inspection.

UNCLAIMED OR RETURNED PACKAGES

Packages returned due to:

  • Incorrect address
  • Unclaimed delivery
  • Customs refusal
  • Delivery failure

…may be reshipped at the customer’s expense.
Shipping costs are not refunded for these cases.

NO GUARANTEED RESULTS

The Products may affect individuals differently.
Refunds are not provided for dissatisfaction with personal results or subjective experience unless the Product is defective.

HOW TO SUBMIT A REFUND REQUEST

Submit all refund or replacement requests to:

[SUPPORT EMAIL]

Include your full name, order number, and a detailed explanation of the issue.

POLICY INTEGRATION

This Refund & Cancellation Policy is part of the Master Terms of Service and incorporates all definitions, disclaimers, and governance outlined within the Master Terms and Master Definitions.