Shipping Policy

SHIPPING POLICY :

This policy is part of the Master Terms of Service and uses all definitions contained within the Master Definitions Section. All references to “Company”, “we”, “our”, “us”, “the Website”, or “the Products” carry the meanings assigned in the Master Definitions.

ORDER PROCESSING TIME

Orders are typically processed within 1–2 business days.
Processing time may vary during high-volume periods, promotional events, holidays, or unforeseen operational delays.

If there is a significant delay in processing your order, the Company will make reasonable efforts to notify you using the contact information provided at checkout.

SHIPPING TIMES

Estimated delivery windows begin after your order has been processed and shipped:

  • Domestic (USA): 3–5 business days
  • International: 4–12 business days (destination-dependent)

These are estimates only and not guaranteed.

The Company is not responsible for delays caused by:

  • Carrier issues
  • Customs processing
  • Weather conditions
  • Incorrect shipping information
  • Other factors outside our control

SHIPPING CONFIRMATION & TRACKING

Once an order has shipped, you will receive a confirmation email containing:

  • Tracking number
  • Carrier information
  • Link to track your shipment

Tracking information may take up to 24–48 hours to update depending on the carrier.

SHIPPING ADDRESSES

Orders are shipped to the address entered during checkout.
It is the customer’s responsibility to provide accurate shipping details.

The Company is not responsible for:

  • Incorrect or incomplete addresses
  • Lost packages resulting from address errors
  • Delivery to third-party locations (mailrooms, offices, shared residences)

If an order is returned to sender due to address errors, additional shipping fees may apply to resend the package.

INTERNATIONAL SHIPPING & CUSTOMS

International deliveries may be subject to:

  • Customs inspections
  • Duties or taxes
  • Import restrictions

The customer is responsible for all customs fees, import duties, and taxes imposed by the destination country.

The Company cannot influence:

  • Customs processing times
  • Fees charged by local authorities
  • Packages held or delayed at customs

If a package is refused or returned due to unpaid duties, shipping costs will not be refunded.

LOST, DAMAGED, OR MISSING ITEMS

If your order arrives damaged, incomplete, or does not arrive at all:

You must notify us within 7 days of the marked delivery date using:

[SUPPORT EMAIL]

Please include:

  • Order number
  • Full name
  • Photos (for damaged items)
  • A description of the issue

Claims submitted after 7 days may not be eligible for replacement or reimbursement.

SHIPPING FEES

  • Shipping fees are non-refundable, except where required by law.
  • Free shipping promotions apply only where specifically indicated.
  • Return shipping costs (for refunds or warranty inspections) are the responsibility of the customer unless otherwise stated.

ORDER CANCELLATION

Orders may be cancelled only before they have shipped.
Once shipped, an order cannot be cancelled and must be treated as a standard return request under the Refund & Cancellation Policy.

To request cancellation, contact [SUPPORT EMAIL] immediately.

POLICY INTEGRATION

This Shipping Policy is part of the Master Terms of Service and incorporates all definitions, disclaimers, and governance outlined within the Master Terms and the Master Definitions.